Operations: Void or Comp an Item or Order

This guide provides step-by-step instructions on how to void or comp individual items or entire orders using the POS system.

Note: Users must have the appropriate permissions to perform these actions. If permissions are not granted, the user can still initiate the void or comp, but manager approval will be required for the action to take effect.

​Prerequisites

Permissions Required: Ensure your user profile has the necessary permissions to void or comp items/orders. If unsure, contact your manager or system administrator.​

Void or Comp Individual Item(s)

Step 1: Navigate to the Relevant Order

1. On the POS system, access the Active Orders screen.​

2. Locate and select the order containing the item(s) you wish to void or comp.​

Step 2: Select the Item(s) to Void or Comp

1. Within the order screen, press and hold the item you intend to void or comp. This action will activate the item selection function.​

2. Tap to select any additional items you wish to include in the void or comp action.​

Step 3: Initiate the Void or Comp Action

1. After selecting the desired item(s), navigate to the bottom of the screen.​

2. Tap the corresponding action button: either Void or Comp.​

Step 4: Provide a Reason for Void or Comp

1. A prompt will appear requesting a reason for the void or comp.​

2. Choose an appropriate reason from the available options. If the specific reason is not listed, select Other and manually enter the reason.​

You have successfully executed a void or comp for the selected item(s)!​

Void an Entire Order

Step 1: Navigate to the Order

1. Access the Active Orders screen on the POS system.​

2. Locate and select the order you wish to void.​

Step 2: Initiate the Void Action

1. Within the order screen, tap on the Cooking tab located at the top.​

2. From the dropdown menu, select Void.​

Step 3: Provide a Reason for Void

1. A prompt will appear requesting a reason for voiding the order.​

2. Choose an appropriate reason from the available options. If the specific reason is not listed, select Other and manually enter the reason.​

You have successfully initiated a void for the entire order!​

Need Assistance?

If you encounter any issues or have questions about voiding or comping items/orders, please contact your manager or system administrator for support.​