Operations: Update a Tip

This guide provides step-by-step instructions on how to update a tip amount in the POS system after a customer has designated a tip on a printed authorization receipt.

Note: This process is typically applicable in full-service restaurants where customers add tips post-payment.​

Prerequisites

Printed Authorization Receipt: Ensure you have the customer's signed receipt with the designated tip amount.​

Step 1: Retrieve the Relevant Order

1. On the POS system, navigate to the Active Orders screen.​

2. Locate and select the order corresponding to the printed authorization receipt.​

Step 2: Access the Update Tip Function

      With the order open, tap the Update Tip button located at the bottom right of the order screen.​

Step 3: Enter the Tip Amount

      Enter the designated customer tip, and validate the math is correct on both the tip and total lines.

Step 4: Confirm the Tip Update

1. After ensuring the accuracy of the tip and total amounts, tap Update to confirm.​

2. Once the tip has been updated, the order will automatically move to the Closed Orders tab.​

You have successfully updated the tip for this order!​​

Need Assistance?

If you experience any difficulties or have questions about updating tips, please contact your manager or system administrator for support.​